Play responsibly,
enjoy safely
kokww believes gaming should be a source of fun — not stress. Our protective tools and support team are always here for you.
What is responsible gaming?
Responsible gaming means playing with an awareness of your own limits, consciously and for entertainment. kokww wants every player to stay in control of their gaming experience — in terms of time, money, and emotions.
Most people enjoy gaming as one form of entertainment. But for some it can become a problem. If you feel that gaming is having a negative effect on your daily life, relationships, or finances, seeking help is the right step.
At kokww, we are committed to creating an environment where every player feels safe. Our platform offers a range of effective tools to help you maintain healthy gaming habits.
Signs of healthy gaming
kokww's protective tools
We want you to stay in control of your gaming at all times. Use the tools below to easily set limits for yourself.
Deposit Limit
Set the maximum amount you can deposit per day, per week, or per month. Once a limit is set, it takes effect immediately. Additional confirmation is required to increase a limit.
Time-Out
Need a short break? Set a time-out from 24 hours up to 6 weeks. During this period your account will be temporarily inactive and no betting or deposits will be possible.
Self-Exclusion
If you feel you need a longer break, choose self-exclusion. It can be activated for a minimum of 6 months or permanently. During this time you will not be able to log in or open a new account.
View Betting History
You can view your gaming history at any time. Keep a clear record of how much you have deposited, won, or lost — and understand your own patterns.
Reality Check Reminder
A pop-up notification will appear at set intervals to remind you how long you have been playing. This helps prevent spending more time than intended without realising it.
24/7 Support
Our support team is here for you at any time. Contact us via live chat or email for any questions or concerns about responsible gaming.
21+ Age Verification
Only those aged 21 or above may open an account and play at kokww. This is a firm policy.
We verify age during account verification. If someone opens an account using false information, that account will be closed and no deposited funds or winnings will be returned.
Make sure no minor in your home can access your account. Keep your password secure and never share it with anyone.
For ages 21+Steps to protect minors
Warning signs of a problem
If any of the following applies to you, consider seeking help. This is not a sign of weakness — it is a sign of awareness.
- You are placing bigger bets to try to recover money you have lost
- You are using money meant for bills, rent, or daily expenses on gaming
- You are hiding your gaming from family or friends
- You feel restless or irritable when you cannot play
- You have tried repeatedly to cut back or stop gaming but cannot
- Your work, studies, or relationships are suffering but you keep playing
- You are taking on debt or borrowing money to fund gaming
Follow a few simple rules for healthy gaming habits:
- Set a fixed budget before you play and stick to it
- Decide in advance how long you will play each day
- Keep gaming as one of several forms of entertainment, not the only one
- Avoid playing when you are angry, anxious, or feeling low
- Take regular breaks and review your results
- Talk to a family member or trusted friend when you need to
- If in doubt, use our tools or contact support
How to set limits
After logging in to kokww, you can set your preferred limits at any time from Account Settings. Here is how each option works in detail.
Daily limit
Set the maximum amount you can deposit or bet each day. Once the limit is reached, no further deposits or bets will be possible for that day.
Weekly limit
Set a total budget for seven days. This is more flexible than a daily limit, and the limit cannot be changed mid-week.
Monthly limit
Set a cap on your total spending for one month. This is the most effective option for managing a larger budget.
Full break
Take a complete break if you need one. Choose the time-out or self-exclusion option and give yourself some time.
Reach out for help
It takes courage to admit there is a problem. You are not alone — our support team and the people who matter to you are by your side.
kokww Support Team
Our support team is ready to help in Bengali and English, 7 days a week, 24 hours a day. Contact us directly via live chat for any questions about responsible gaming, setting account limits, or self-exclusion.
Email: [email protected]
Talk to family and friends
Often, having an open conversation with someone close to you is the biggest step you can take. If you feel gaming is causing problems in your life, let someone you trust know. Your family or friends may be able to offer support that you cannot find on your own.
Remember: asking for help is what strong people do.
Frequently Asked Questions
Enjoy kokww responsibly
Play within your limits and have fun — whether it is cricket betting, slots, or live casino. If you need help, our FAQ and support team are always ready.
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